Shore Excursion Host/ess - MSC Cruises 

+421 907 619 679

backup job agency, s.r.o.

backup job agency, s.r.o.

backup job agency, s.r.o.

backup job agency, s.r.o.

backup job agency, s.r.o.

Shore Excursion Host/ess - MSC Cruises

 

shorex

 

JOB PURPOSE

In line with the department guidelines and under the supervision of the Shore Excursion Manager, the Shore Excursion Hot / Hostess uses different selling techniques to promote excursions to our guests in order to achieve highest revenue possible. 

KEY RESPONSIBILITIES

  • Delivers high standards of service in regards to excursions’ bookings and sales, private shore activities and disembarkation arrangements; 
  • Provides guests with ports and tours information;
  • Executes the back office administrative tasks;
  • Escorts the groups and supervises local tour operators during the excursions;
  • If necessary, supports local tour guides with language translations;
  • Handles guests’ complaints and queries.

JOB REQUIREMENTS 

  • Fluent English, oral and written and 3 additional European languages are required (Italian, Portuguese, German, Spanish and French);
  • High School certificate;
  • At least 1 year experience in tourism industry or in customer facing roles;
  • Previous experience in the cruise industry is a strong advantage;
  • Experience in complaints management and selling techniques;
  • Computer Literacy, knowledge of Publisher and Fidelio is an advantage;
  • STCW95 trainings are compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
  • A recognised medical certification is required before starting to work on board.

 

 

For more information about this company click here

msc logo

Apply directly for this position here